FREQUENTLY ASKED QUESTIONS

 

Section 1: Pets
Are Pets Allowed?

Section 2: Renting & Moving In
What is the process for renting an apartment?
Is there a cost to apply?
How do you review an application?
What deposits and fees are required?
Do I have to sign a lease?
What if I need to leave during my lease?
What happens when my lease ends?
Do you require Renters Insurance?

Section 3: Maintenance & Repairs
How do I put in a request for maintenance?
How long will it take to complete my maintenance request?
How can I find out if CPM is doing snow removal within my community?
I've lived in my apartment for several years and would like to have my strove, dishwasher or refrigerator replaced. What can I do?

Section 4: Communication and Miscellaneous
What is the best way to get in touch with my manager?
How can I find out what is going in my community?
I need a smaller or larger size apartment. What can I do?
Can I place a BBQ on my patio/balcony?

 

Section 1: Pets
Are pets allowed?

The rules vary by property. Please see below for dog and cats.

Dogs: Dogs, subject to breed restrictions, are allowed in the Townhomes at Greenview Village and Regency Condominiums at Rivers Edge:

Dog Breed Restrictions: We will accept all breeds of dogs except the following or any combination of mixed breed that contain any of the following: any type of hound or cattle dog, any type of wolf/dog hybrid, any type of Mastiff , Pit Bull and/or American Staffordshire Terrier, any type of Bull Terrier, Akita, Alaskan Malamute, Chow, Dalmatian, Doberman, German Shepherd, Great Dane, Husky, Jack Russell Terrier, Newfoundland, PresaCanario, Rhodesian Ridgeback, Rottweiler, St. Bernard.

Cats:Cats are allowed in Regency North, Regency Place,and Townhomes at Greenview Village and Regency Condominiums at Rivers Edge:

 

Section 2: Renting & Moving In
 

What is the process for renting an apartment?

We encourage potential renters to tour the community and the apartments prior to applying. Each person over the age of 18 must complete an application.

Is there a cost to apply?

Yes, it is $25 per application.

How do you review an application?

We abide by all Fair Housing Regulations and review each application according to the following criteria:
Income: Your rent must not exceed 30% of your income. Proof of income is required.
Credit: You must have established good credit history.
Landlord History: If you have rented in the recent past, you must have positive rental references.

What deposits and fees are required?

Once the application is approved, we will take a $500, non-refundable deposit to hold your apartment off the market. This is applied towards your first month's rent. Security deposits range between $550 to a full month rent, depending on your credit and pet status. There is also a one-time $150 administrative fee due at move-in.

Do I have to sign a lease?

Twelve month leases are required at Regency West, Regency Place and Regency Place.
Tenant at Will leases, that allow you to leave on 30 day notice, after 6 months are allowed at Regency North, Rivers Edge and the Townhomes at Greenview Village.

What if I need to leave during my lease?

You will be required to pay a lease break fee equal to two months' rent.

What happens when my lease ends?

We will send you an invitation to renew your lease 60 days prior to it ending. We are happy to say most of our residents have been with us for many years!

Do you require Renters Insurance?

Renter's insurance is required at the Townhomes at Greenview Village and Regency Condominiums at Rivers Edge for move-in.

Section 3: Maintenance
How do I put in a request for maintenance?

You may use the on-line maintenance request form. If you have an emergency, please contact your community office for emergency maintenance service.

How long will it take to complete my maintenance request?

All maintenance requests are prioritized. CPM provides 24-hour emergency maintenance service. For routine service calls, you should expect our maintenance technicians within 24 - 72 hours.

How can I find out if CPM is doing snow removal within my community?

As a general rule, if there is measurable snow, we will proceed with our snow removal process.

I've lived in my apartment for several years and would like to have my stove, dishwasher or refrigerator replaced. What can I do?

Please contact your community office and they can assist you with your request.

Section 4: Communication and Miscellaneous
What is the best way to get in touch with my manager?

Please call your community office or email your manager directly. If it is an emergency, please say so.

How can I find out what is going in my community?

We will also post anything newsworthy on the bulletin board in your building.

I need a smaller or larger size apartment. What can I do?

Please contact one of our Residential Specialists at your community office.

Can I place a BBQ on my patio/balcony?

City ordinances prohibit non-electric grills on the patios and balconies. CPM provides designated onsite BBQ areas that you may use.